For ages 21 and above only

lv888's commitment to responsible gaming

Q: What should I do if I suspect someone in my family is using my account?

Contact us immediately via live chat or at support@lv888.mom. We will take prompt action to secure the account. Change your password and do not share your login details with anyone.

lv888 believes gaming is a form of entertainment — never a burden. Our tools and guidelines are here to help you play in a healthy and controlled way.

Key Concept

What is responsible gaming and why does it matter?

Online gaming has become a popular form of entertainment for many people. However, like any entertainment, it is important to observe boundaries. At lv888, we want you to stay in control at all times — play for enjoyment, not as your only source of income.

Responsible gaming means setting a fixed budget before you play, sticking to time limits, and not placing extra bets to recover losses. This matters not only for yourself, but for your family as well.

21+

For adults only

Core principles of healthy gaming habits

Set a fixed budget before you play and stick to that limit.
Do not place larger bets to recover lost money — it only increases losses.
Do not treat gaming as a livelihood or your only source of income.
Avoid gaming when you are stressed, angry, or feeling down.
Do not spend money that you or your family need on gaming.
Take regular breaks and make time for other hobbies and activities.

Safety Tools

lv888's responsible gaming tools

We provide several effective tools to help you stay in control. Use them and play responsibly.

Set deposit limits

Set a limit in advance on how much you can deposit each day, week, or month. Once the limit is reached, no further deposits will be possible, making it easier to manage your budget.

Session time limits

Set a session time limit to avoid playing for long stretches without a break. After the set time, the platform will automatically remind you to take a break or log you out.

Self-exclusion

If you feel your gaming is getting out of control, choose self-exclusion. We offer the option to block your account for a set period — 30 days, 90 days, or permanently.

Gaming history review

You can view your gaming history, deposit, and withdrawal details from your account at any time. Stay aware of your own gaming patterns.

Time-out option

Use the time-out feature if you want to take a short break. This option lets you pause gaming for anywhere from 24 hours up to 7 days.

Support team always ready

For any questions or concerns about responsible gaming, use our 24/7 live chat and email support. Support is available in Bengali.

Warning Signs

Recognising the signs of problematic gaming

If any of the situations below apply to you or someone close to you, seek help — it is a sign of awareness, not weakness.

Watch out for these signs

You keep coming back to try to recover lost money
You hide your gaming from family and friends
You want to stop gaming but cannot
You are spending money you need for essential expenses on gaming
Your sleep or work is being disrupted
You feel restless or anxious when you are not gaming

Self-Check

Assess yourself

Reflect on the questions below. If you answer "yes" to more than three, please contact our support team.

Do you often end up spending more than your budget?

Is gaming getting in the way of your daily routine?

Do you place bigger bets after a loss because you are upset?

Do you keep your gaming hidden from the people close to you?

Do you feel uncomfortable when you think about stopping gaming?

21+

lv888 is for individuals aged 21 and above only. Minors are strictly prohibited from opening an account or gaming.

Age Verification

Protecting minors is our priority

lv888 follows an age verification process when accounts are opened. We ensure that no minor is able to game on our platform.

To make sure no minor in your household accesses online gaming, use parental control software on your device and keep your account details secure. Do not share your login information with anyone.

If you have any suspicions, let our support team know — they will take the necessary steps promptly.

How to Do It

Steps to activate safety tools

Log in to your account

Open the "Responsible Gaming" settings

Find the "Responsible Gaming" section in your account settings.

Set your preferred limits

Set your deposit limits, time limits, or time-out period according to your preference.

Activate self-exclusion (if needed)

If you need a longer break, choose the self-exclusion option and select the duration.

Get help via live chat

If you run into any issues at any step or need more details, contact us via 24/7 live chat or email.

Confirm the changes

Once the limit is in effect, you will receive a confirmation message. A waiting period applies before a limit can be changed.

Money Management

Learn about budget and payment limits

Minimum deposit

The minimum deposit amount for each payment method is ৳300. Start small and stay within your limits.

Minimum withdrawal

The minimum withdrawal amount is ৳800. When you win, withdraw on time — do not put all your winnings back into bets.

Fast withdrawals

Withdrawals on lv888 are generally completed within 10 to 45 minutes. Withdraw your winnings safely.

Payment Methods

Make secure transactions via bKash, Nagad, Rocket, Upay, and bank transfer. Always use your own account.

Remember: set aside money for your family and personal essentials before spending on gaming. lv888 never recommends gaming with borrowed money or loans.

Support

When you need help, we are here

If you have any concerns about gaming — for yourself or someone you know — our support team is available around the clock in both Bengali and English. No question is too small.

Live Chat Support

Get real-time support in Bengali and English, 24/7. If you need help with self-exclusion or setting limits, reach out via live chat right away.

Always active

Email Support

[email protected]

FAQ

Common questions about responsible gaming

No, self-exclusion can be either permanent or temporary — both options are available. You can choose 30 days, 90 days, or a longer-term option. Our support team will explain the process for reactivating your account once the period ends.

There is a waiting period before a limit increase takes effect — it does not apply immediately. However, reducing a limit takes effect right away. This is designed to protect you from making decisions based on impulse.

Contact us immediately via live chat or at [email protected]. We will take prompt action to secure the account. Change your password and do not share your login details with anyone.

If you find it hard to stop gaming, play in secret from your family, chase losses by playing more, or feel financial pressure — these may be signs of problematic gaming. Review the self-assessment questions on this page and seek help if needed.

No. The minimum age to game on lv888 is 21. Minors are not permitted to open an account or play. We make no exceptions when it comes to age verification.

Contact our support team regarding withdrawing your available balance during self-exclusion. They will walk you through the correct steps and make the process easy for you.

Play in a controlled way,
and enjoy the experience

Use lv888's responsible gaming tools and enjoy entertainment safely. Check the FAQ to learn more, or start playing directly.

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